Warranty Terms & Conditions
The information provided here is a summary of what is covered by your original & extended warranty. Your standard warranty is 6 months from date of purchase. Your extended warranty is in addition to the standard 6 months manufacture warranty already provided.
Why purchase an Extended Warranty?
The Body Xtreme Fitness Extended Warranty gives you confidence and peace of mind should you have a problem with your purchased item during the period of your Extended Warranty after your manufacturer's warranty has already expired.
This extended is only valid for Exercise Bikes, Inversion Tables & Rowing Machines. the warranty will protect you against breakdowns and failures of the item or components within the item for the duration of the extended warranty period. This extended warranty period will commence from the date of expiration of the manufacturer's warranty.
How does it work?
1 - Length of Cover
The period of cover will be displayed on your purchase invoice as:
W1 = 6 Month Extended Warranty $59
W2 = 12 Month Extended Warranty $79
W3 = 24 Month Extended Warranty $139
For example, if you purchased an Exercise Bike with the manufacturer's warranty of 6 months from date of purchase, and you purchased the 12 Month Extended Warranty, your new total warranty cover period would become 18 months from date of purchase.
2 – When am I able to purchase the Extended Warranty?
The Extended Warranty is available only for Exercise Bikes, Rowing Machines & Inversion Tables available at www.bodyxtremefitnessusa.
3 – What is covered?
Both the Manufacturer 6 month Warranty and Extended Warranty will cover product faults or defective items through general wear and tear including frame, casing structure, stabilization bars, monitors, handlebars, padded seats and parts associated with the overall operational functioning of the item. Warranty does not cover cosmetic damage (e.g scratches, torn seats, etc). The parts identified are protected within the manufacturer's warranty for general wear and tear and will act as a continuance of this cover until the expiration of the Extended Warranty period or until the item has been replaced during the Extended Warranty period, or the customer has been adequately compensated.
4 – Repairs and replacements
Once a problem has been communicated to the Body Xtreme Fitness customer service team, the fault will be established and a repair, replacement or spare part(s) will be provided to restore the item to full working order. If spare parts or repairs are unable to be performed, we will replace the original item with either a compensation amount of money or with the same product or an equivalent item which may be equal, lesser or greater value dependent on technological advancements and economic conditions. Subject to the decision of Body Xtreme Fitness.
5 – Repetitive failures
The item will be replaced, or refunded if the same component fails 2 or more times within the Extended Warranty period.
6 – Freight / Delivery
Body Xtreme Fitness will cover the freight or delivery expense to and from the customer where:
a) the gross weight of the warranted item is 5kg or less.
Body Xtreme Fitness can not be held responsible for any damages with respect to financial loss, property loss, installation or removal expenses, loss of enjoyment or usage during repair or replacement periods.
8 – Business / Commercial usage
The Extended Warranty is offered for items used in a home usage environment. Commercial usage will only be covered in instances where written authorization by an authorized Body Xtreme Fitness representative has been added to this External Warranty.
9 – Transfer of ownership
This Extended Warranty is available only to the original purchaser as named on the purchasing invoice. If your purchase has been made as a gift, please use the name of the gift receiver if you would like to also purchase an extended warranty for this item.
What if my item has a failure?
Check your item thoroughly to ensure the item has been assembled correctly and all maintenance procedure have been followed. If the item is powered, check power leads are properly connected and the power source is performing correctly.
If the item included an instruction guide, read through the trouble shooting points and perform any recommended solutions where possible except where an authorised technician is required or recommended. Check the manufacturer's warranty conditions to see if the problem is covered by warranty.
If the problem persists, follow the simple steps below to make an Extended Warranty claim.
EXTENDED WARRANTY CLAIM PROCEDURE
Have your Body Xtreme Fitness purchase invoice at hand before contacting us. Take photographs/video demonstrating the problem, and a detailed explanation of what exactly is damaged/defective and how it occurred. Details should be emailed to the customer service team:
Thank you for purchasing from Body Xtreme Fitness, we value your business!